> All services are pre-booked & confirmed only after successful payment
> Sessions will be scheduled after booking confirmation
> Clients are required to share necessary details (birth details, questions, etc.) before the session
> All bookings are non-refundable once confirmed
Cancellation:
> If a session is cancelled from our end, a full refund will be initiated within 5 working days
> If cancelled by the client:
- 50% of the session fee will be refunded
> Cancellation must be informed in advance
Rescheduling:
> Allowed if informed at least 24 hours prior to the session
& Only one-time rescheduling is permitted
Late / No Show:
> If you are unavailable at the scheduled time, the session will be considered completed > No refund or reschedule will be applicable > Delay from your end may lead to reduced session duration
Before You Book:
> Ensure you are in a quiet and comfortable environment during the session
> Keep required details ready (birth details, questions, etc.)
> Sessions are conducted with respect, confidentiality & positive intention
> Guidance provided is for clarity & direction & final decisions remain with the client
Damage & Missing Item Policy:
> To claim any damage or missing item, an unboxing video is mandatory
> The video must be recorded from start to finish without any cuts or edits
> The package must be clearly visible before opening > Claims without proper video proof will not be accepted > Any damage or missing item must be reported within 24 hours of delivery
Final Note:
We encourage clients to reschedule instead of cancelling wherever possible.
For queries, feel free to connect with us on WhatsApp/E-mail.
